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PRIVACY POLICY

Privacy & Safety

  1. Collection of Information: We collect personal information from you when you make a purchase, register for an account, subscribe to our newsletter, or interact with our website in any way. This information may include your name, email address, shipping address, payment details, and browsing activity.

  2. Use of Information: We use the information we collect from you to process your orders, communicate with you about your purchases, personalize your shopping experience, and send you marketing communications if you have opted in to receive them. We do not sell or share your information with third parties for marketing purposes without your consent.

  3. Security Measures: We take the security of your personal information seriously and implement a variety of security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and regular security audits.

  4. Payment Security: We use secure payment gateways to process your payments and do not store your payment details on our servers. Your payment information is encrypted and transmitted securely to ensure the highest level of security.

  5. Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. After that, we securely dispose of or anonymize your information.

  6. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to disable cookies in your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

  7. Third-party Links: Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies before providing any personal information.

  8. Children's Privacy: Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

  9. Updates to Privacy Policy: We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our website after the posting of any changes constitutes acceptance of those changes.

Customer Care

  1. Customer Satisfaction: Your satisfaction is our top priority. We strive to meet and exceed your expectations with every purchase. If you have any questions, concerns, or feedback, please don't hesitate to contact our customer care team.

  2. Communication: We value clear and open communication with our customers. Our customer care team is available to assist you via email during our business hours.

  3. Product Information: We provide detailed product information on our website to help you make informed purchasing decisions. If you need further assistance or clarification about any product, feel free to reach out to us.

  4. Order Processing: We aim to process and fulfill orders in a timely manner. Once your order is placed, you will receive a confirmation email with your order details. If you have any questions about your order status, please contact us for assistance.

  5. Shipping and Delivery: Our distributors offer reliable shipping options with tracking information provided for your convenience. While we strive to ensure timely delivery, please note that delivery times may vary depending on your location and external factors such as weather or carrier delays.

  6. Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our distributors will handle the return and apply their exchange policy. Email info@lionsarise.org to handle the return.

  7. Privacy and Security: We take your privacy and security seriously. We use industry-standard encryption and security measures to protect your personal information and ensure safe transactions.

  8. Feedback and Suggestions: We welcome your feedback and suggestions as they help us improve our products and services. If you have any ideas or suggestions for how we can better serve you, please let us know.

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